I have questions. How do I contact you?
If you don’t see an answer here or you would just like direct contact with us, click here to go to our contact page.
You can phone us at +86-13380782747 Monday-Sunday 24/7 Support. For issues or questions, please reach out to our customer center: [email protected].
I’m trying to checkout, but your system won’t let me!
Ok, here’s a couple of things to check before you throw your computer out of the window.
- 1:Have you entered all of your details, especially address (including state), and selected a delivery method?
- 2:Are you using Internet Explorer 9 as your browser? Many websites (like ours) use the latest and safest HTML5 technology, which is not fully compatible with IE9. Update Internet Explorer to a newer (and safer and faster) version, or try using another browser such as Google Chrome or Firefox.
If you don’t have time to do the above, or you are still having problems, then contact us to place your order over the phone.
1:What should I do if I have trouble logging in?
- 1:Check your login details. Your login username is the email address you used for registration.
- 2:If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
- 3:If you are still unable to access your account, you can contact our Customer Service. We will assign a new password for you and you can change it once you log in.
2:Can I get a discount if I make a larger order?
- 1:The product(s) that you are interested in
- 2:The exact order quantity for each product
- 3:Your desired timeframe
- 4:Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.
1:What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at milandia-mall.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). milandia-mall.com cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
2:After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service. milandia-mall.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3:How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit milandia-mall.com and log into your customer account to check the order status at any time. If Rosewholesale has received payment, the order status will show “Processing”.
4:Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5:Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact us with your request or sales inquiry. We will respond to your email query within 1 working day.
6:Why am I being asked to “Verify” my payment?
Due to the fact that milandia-mall.com sometimes receives people’s feedback stating their credit card or PayPal account has been hacked and the transaction is not authorized, thus we conduct this standard payment approval process to verify transaction safety at random. We will stop the transaction and issue a full refund when it comes to unauthorized payments.
1:How do I change the shipping method?
Once you placed an order, the shipping method should not be altered. However, you can still contact our Customer Service. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
2:How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at support. milandia-mall.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3:When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
4:Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
5:How do I know if my items have been shipped or not?
we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
6:How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online via https://www.17track.net and another website.
7:Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch.
1:How can I cancel my order, before and after payment?
Cancellation before payment
- If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
- If you have already paid for an order and want to cancel it, please contact our Customer Service. milandia-mall.com as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service and put the order on hold while you decide. This will suspend the packaging process while you make changes.
- If the package has already been dispatched, then we are not able to cancel or change the order.
- If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at support. milandia-mall.com and we will process the updated order, there is usually no additional fee for this service.